Cookie Policy
Last updated: 03 March 2026
Minimal Cookie Use
VoiceMate uses only essential cookies required for the service to function. We don't use tracking cookies for advertising purposes.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain until they expire or are deleted).
2. How We Use Cookies
VoiceMate uses cookies for the following purposes:
- Essential functionality: Required for the website and extension to work properly
- Authentication: To keep you logged in to your account
- Preferences: To remember your language and settings
- Analytics: To understand how visitors use our website (anonymous)
3. Types of Cookies We Use
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
msgsndr_id |
Identifies your session for customer support chat and forms | 1 year | |
__cf_bm |
Cloudflare bot management — helps protect the site from malicious traffic | 30 minutes | |
googtrans |
Remembers your language translation preference | Session | |
_ga |
Google Analytics - distinguishes users | 2 years | |
_gid |
Google Analytics - distinguishes users | 24 hours |
4. Cookie Categories Explained
Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features like page navigation, secure areas, and account authentication. Without these cookies, the service cannot function properly. These cookies do not store personally identifiable information.
Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preferences. If you disable these cookies, some features may not work as expected.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information. This helps us improve our service. You can opt out of analytics cookies without affecting your use of VoiceMate.
5. Third-Party Cookies
We use services from trusted third parties that may set their own cookies:
- Google Analytics: For anonymous website usage statistics. Google's Privacy Policy
- Google Translate: For website translation. Google's Privacy Policy
- Stripe: For secure payment processing (only on checkout pages). Stripe's Privacy Policy
6. Browser Extension Storage
In addition to website cookies, the VoiceMate Chrome extension uses browser local storage to:
- Store your extension settings and preferences
- Track usage time for the free trial (stored locally only)
- Cache your license status for offline use
This data is stored only on your device and is not transmitted to our servers unless necessary for license validation.
7. Managing Cookies
Browser Settings
You can control and delete cookies through your browser settings. Here's how:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Opting Out of Analytics
To opt out of Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on.
Impact of Disabling Cookies
If you disable all cookies:
- You may not be able to log in to your Pro account
- Your preferences may not be saved between visits
- Some website features may not work correctly
8. Do Not Track
Some browsers have a "Do Not Track" feature that sends a signal to websites requesting that your browsing is not tracked. We currently do not respond to Do Not Track signals, but we encourage you to use the cookie management options described above.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.
10. Contact Us
If you have questions about our use of cookies, please contact us:
MAGIX AI NW LTD
Company Number: 16697038
20-22 Wenlock Road
London, N1 7GU
United Kingdom
Email: [email protected]