Privacy Policy
Last updated: 20 January 2026
Privacy First by Design
VoiceMate processes all audio locally in your browser. Your voice data never leaves your device and is never uploaded to external servers.
1. Introduction
MAGIX AI NW LTD ("we", "our", or "us") operates VoiceMate, a Chrome browser extension that provides speech-to-text dictation services. This Privacy Policy explains how we collect, use, and protect your information when you use our extension.
We are committed to protecting your privacy and ensuring you have a positive experience using VoiceMate. This policy outlines our data practices and your rights regarding your personal information.
2. Information We Collect
2.1 Audio Data
VoiceMate does NOT collect, store, or transmit your audio data. All speech recognition is processed locally within your Chrome browser using the Web Speech API. Your voice never leaves your device.
2.2 For Free Users
If you use VoiceMate's free trial, we collect:
- No personal information is required
- Anonymous usage statistics (time used) stored locally in your browser
2.3 For Pro Subscribers
When you upgrade to VoiceMate Pro, we collect:
- Email address: For license management and support communications
- Payment information: Processed securely through Stripe (we never see or store your full card details)
- License key: To validate your subscription status
2.4 Automatic Data Collection
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referral source
This data is collected through standard web analytics and is used solely to improve our service.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the VoiceMate service
- Process payments and manage subscriptions
- Send important service updates and security notices
- Respond to your support requests
- Improve our extension and website
- Comply with legal obligations
4. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal information:
- Audio data: Never stored - processed locally and immediately discarded
- Usage data: Stored locally in your browser's storage
- Account data: Stored securely with encryption on our servers
- Payment data: Handled exclusively by Stripe (PCI DSS compliant)
5. Third-Party Services
VoiceMate uses the following third-party services:
- Chrome Web Speech API: For local speech recognition (no data leaves your device)
- Stripe: For secure payment processing
- Google Analytics: For anonymous website analytics (can be blocked)
Each third party has their own privacy policy governing their use of data.
6. Your Rights (GDPR)
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Request your data in a portable format
- Object: Object to processing of your data
- Withdraw consent: Withdraw consent at any time
To exercise these rights, contact us at [email protected].
7. Data Retention
We retain your data only as long as necessary:
- Active subscribers: Data retained while subscription is active
- Cancelled subscriptions: Data deleted within 30 days of cancellation
- Legal requirements: Some data may be retained longer for legal compliance
8. Children's Privacy
VoiceMate is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries outside the UK/EEA. When this happens, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK ICO
- Transfers to countries with adequate protection (as determined by the UK)
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending email notification for significant changes (Pro users)
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
MAGIX AI NW LTD
Company Number: 16697038
20-22 Wenlock Road
London, N1 7GU
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.